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SWINGAROUND TERMS AND CONDITIONS

  1. 1. SWINGAROUND Package

    1. A SWINGAROUND Package means a pre-arranged combination of at least two (2) of the following components:
      1. - Air Transportation
      2. - Accommodation
      3. - Other services, e.g., land transfers, sightseeing tours, theater tickets, etc.

      A SWINGAROUND Package does not include any travel insurance but it may be purchased separately. As provided in paragraph 6.3 below, we strongly recommend that you take travel insurance for your trip.

    2. Please note that Philippine Airlines (PAL) provides air transportation. The other components of the SWINGAROUND Package such as accommodation, land transfers, sightseeing tours, theater tickets, etc. are provided by other service providers, that is, other hotel/resort/tour operators. Accordingly, in availing of a SWINGAROUND Package, you understand and agree that PAL is only coordinating the arrangements for other components of the SWINGAROUND Package with other hotel/resort/tour operators and that PAL shall not be liable for failure on their part to provide their service.

    3. Please note that changes to a booking of a SWINGAROUND Package are not allowed.

  2. 2. Separability of Terms and Conditions of Service Providers/Operators

    1. Consistent with paragraph 1.2 above, air transportation provided by PAL is subject to PAL’s General Conditions of Carriage (GCOC) a copy of which is available in www.philippineairlines.com and PAL ticket offices. In availing of a SWINGAROUND Package, you confirm that you have read PAL’s GCOC and that you agree thereto.

    2. Concerns relating to your air transportation should be directed to PAL.

    3. In cases of changes in flight schedules for reasons within PAL’s control, PAL shall endeavor to notify you of such adjustments and make arrangements for a similar or comparable flight schedule and/or Land Arrangements, if applicable. Similar or comparable Land Arrangements shall mean arrangements of substantially equivalent value. In case no similar or comparable Land Arrangements is available or even if available, you will not be able to agree or accommodate the adjustments, PAL’s obligation shall be to refund the amount corresponding to the service/s you did not avail of in accordance with PAL’s refund policy, and PAL shall not be liable for any and all actual, incidental or consequential damages resulting to your non-agreement to PAL’s offered similar or comparable Land Arrangements.

    4. Likewise consistent with paragraph 1.2 above, other hotel/resort/tour operators who provide the other components of the SWINGAROUND Package have their own terms and conditions. You are encouraged to contact the concerned hotel/resort/tour operators. In availing of a SWINGAROUND Package, you confirm that you have read the terms and conditions of the hotel/resort/tour operators concerned and that you agree thereto. PAL is not in any way liable for their terms and conditions nor shall PAL be liable for failure or refusal of the hotel/resort/tour operators to provide the service on account of their respective terms and conditions or otherwise.

      You must comply with the terms and conditions of the hotel, resort, tour operator, land and sea transport operator, helicopter transport operator, and others engaged in carrying out the tour services and shall personally negotiate and be accountable for other arrangements not covered by the SWINGAROUND PACKAGE.

      Concerns relating to the hotel/resort/tour operators should be directed to the relevant operator.

    5. While PAL endeavors to ensure that the information displayed relating to hotel and other travel products (including, without limitation, photographs, descriptions of amenities, locations and maps, etc.) is accurate and up to date, PAL cannot guarantee the accuracy and therefore disclaim liability resulting from any inaccuracies relating to the information and description of the hotel and other travel products displayed (including, without limitation, photographs, description of hotel amenities, general product descriptions, location maps, etc.).

    6. Regulations on accommodation for persons with disabilities vary from country to country and PAL cannot guarantee that all hotels, transport and amenities will be equipped and suitable for wheelchair users or disabled persons. You are responsible to ascertain each country’s relevant regulations and you are encouraged to contact the concerned service provider if you wish to confirm availability of such facilities.

    7. The standards of accommodation and other services may vary in different destinations. PAL does not guarantee the standard, class, or fitness of the accommodation or service to be provided by the hotel/resort/tour operators.

    8. Special requests such as room location, a particular view, etc. are not guaranteed and do not form part of your booking with PAL.

  3. 3. Travel Documents

    1. Your flight itinerary and land voucher(s) or digital versions thereof are important documents serving as confirmation of payment and as exchange documents. You must take these vouchers or digital versions thereof with you and exchange them for the services you have booked through PAL. Without them, you will not be able to prove that you have booked and paid for the relevant product/service and the product/service will not be provided by the hotel/resort/tour operators or you may be charged directly by the hotel/resort/tour operators.

    2. You should check carefully the booking details and all documentation provided to you and contact PAL immediately if you think any details given by PAL are inaccurate.

  4. 4. Prices

    1. Check-in and check-out times depend on the hotel and country. The price you pay for a night’s accommodation reflects the standard check-in and check-out times.

    2. When you book a SWINGAROUND Package at a single all-inclusive price, PAL is unable to provide a price breakdown of the individual components of the Package.

    3. All Free Night Offers apply to consecutive nights booked at the relevant hotel only.

    4. Cancellation of your booking

      1. SWINGAROUND PACKAGES are non-refundable.

    5. Mabuhay Miles

      1. Mabuhay Miles Members may earn Miles for flown tickets issued in connection with tour packages subject to the terms and conditions under the Mabuhay Miles program.

  5. 5. Payment

    1. Credit/Debit Cards used online for international tour packages and hotels will be quoted and billed in the currency of the country of departure. International tour packages originating the Philippines and Vietnam will be quoted and billed in USD. All domestic tour packages and hotels are quoted and charged in PHP. Billing and payment currency shall be based on the cardholder’s agreement with the card issuer. Currency conversion may result in differences between the amount charged to your account and the amount billed.

      Transactions made online are considered purchases in the Philippines. Certain banks may charge foreign transaction fees if the credit card used online is issued outside the Philippines. You may refer to your credit card policy statement if foreign transaction fees will apply to purchases made at www.swingaround.philippineairlines.com.

    2. Please be aware that some hotel/resort/tour operators may authorize or charge your payment card at check-in as a deposit for incidentals during your stay. The amount authorized or charged can vary depending on the hotel/resort/tour operators. It is your responsibility to ensure sufficient funds are available to cover the amount required by the supplier. Some hotel/resort/tour operators will take a cash deposit for customers who do not have a payment card. PAL is not responsible for setting the amount of any deposit, or for any damages or costs resulting to your failure to provide the required deposit, and any concerns should be addressed to the relevant supplier prior to departure.

  6. 6. Miscellaneous Provisions

    1. These Terms and Conditions shall be binding on you, and all persons named in the booking in spite of the fact that only one person made the booking on behalf of all others. These Terms and Conditions apply equally to you and to all persons named in your booking.

    2. These Terms and Conditions shall be governed and construed in accordance with Philippine laws. Any claim or dispute arising from these Terms and Conditions shall be properly filed in the proper courts of Pasay City, Philippines, to the exclusion of all other courts.

    3. Travel insurance will NOT form part of any SWINGAROUND Package but may be purchased through PAL separately as an add-on. For your own protection, PAL strongly recommends that you and all members of your party have suitable insurance (including insurance to cover the costs of cancellation of your trip and the costs of assisting you if you or your party encounters an accident or becomes ill) for the full period of your trip. Please note that it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs. Except as otherwise provided by law, PAL shall not be held liable for losses or damages which could have otherwise been indemnified by insurance.

  7. 7. Data protection

    1. If you make a Swingaround booking, PAL will record your personal details strictly for purposes of performing its obligations to you under an applicable contract of carriage. PAL will retain the data you provide from time to time, including your purchase history and data we collect when you use our products and services. You agree that your data may be used for the following purposes: advertising, accounting, billing and audit, credit or other payment card verification and screening, safety, security, health, administrative and legal purposes, statistical and marketing analysis, operation of awards schemes, systems testing, maintenance and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. For these purposes we may disclose your data to any of the following: other companies whose involvement is necessary for the full and complete performance of PAL’s obligations to you under an applicable contract of carriage, data processing companies, government and enforcement agencies, and credit and charge card companies.

  8. 8. Accuracy of Information

    1. The information contained herein is accurate and complete as of the time of posting on https://www.swingaround.philippineairlines.com. However, PAL reserves the right to amend or revise these Terms and Conditions from time to time. It is your duty to check any and all revisions to these Terms and Conditions from time to time. As such, while PAL makes all reasonable efforts to promptly update the information contained herein as soon as such amendments or revisions are made, no warranty (whether express or implied) is made as to the accuracy, timeliness, reliability or completeness of these Terms and Conditions.
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Note: You can only select a maximum of 7 passengers (excluding Infants on Lap) per booking.

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